THE POSITION

● Reports to: Director of Engineering and Construction.

● Responsible for: Maintaining, troubleshooting, and securing the organization’s

technological infrastructure, including hardware, software, and networks at all

locations. Provide end-user support, manage user accounts, install systems, and

ensure cybersecurity protocols are followed.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

Day to Day Operations

● Immediate, down the hall response when there are issues.

● On site assistance with Audio/ Video Equipment for the following areas:

o Bunker

o Welcome Center

o Expo Center

o Admin Conference Room

o Admin Board Room

o Admin Marketing Room

o Water Treatment Plant

o Waste Treatment Plant

● Technical equipment management (Printers, cameras, speakers) for all facilities

● Oversee security, uptime, and performance of network systems supporting water, wastewater, airport, and operational facilities.

● Provide IT coordination for SCADA and monitoring systems for water and wastewater.

● Assist leadership with strategic IT planning for Infrastructure expansion and mega-site development.

● Coordinate with external partners to ensure system interoperability and server access.

● Other Duties as assigned.

Security

• Oversee network security across all facilities for proper access controls and threat monitoring.

• Monitor server health and perform periodic testing to ensure proper start up process and operational monitoring.

• Implement cyber security controls and conduct regular vulnerability assessments.

• Provide phishing and spam tests to staff through emails.

• Manage antivirus, firewalls, and threat detection systems.

• Manage off-site data storage and backup.

• Enforce mandatory shutdowns/restarts to ensure Windows and security updates are applied.

Access Control/Cameras

• Provide management support for access control systems across all facilities (all buildings, Admin, WP, WWTP, The District, Expo, Airport, COE, etc.)

• Management and support with fire alarms in all buildings (including all owned/leased buildings).

• Assign codes, add/delete users for access control and security apps.

• Maintain and update access control software as needed.

• Review and retrieve security camera data upon request.

• Maintain camera system functionality and camera software updates.

• Work with external partners to develop a maintenance schedule for camera replacement/issues.

Software/Warranties

• Manage current warranties on all equipment with Dell.

• Support of all software including AutoCAD, Bluebeam, Adobe, Office 365, etc.

• Support digital tools used for industrial recruitment and site-selection communities.

• Provide technological support for field operations, mobile devices, and asset systems.

• Support MAIP websites, digital communications, and public-facing platforms.

Maintain software for learning labs, including annual security updates.

Inventory

● Inventory control for all equipment. Laptops, tablets, monitors, Server, Plotter, etc. all need to be cataloged and controlled.

● Implement a cyclic replacement program for all hardware. This would require the knowledge of operating systems and serial numbers that would be included in the inventory.

● Knowledge of what specs are required when ordering new equipment based on needs and price.

● Annual budgeting for technology and updates for all facilities.

Phones/Internet

● Maintain Wi-Fi/internet security, including troubleshooting outages and issues.

● Manage phones, internet, etc.

● Identify areas requiring cellular signal boosting issues.