Your Day to Day:

• Support the Spa & Recreation department in the seamless operation of all wellness and recreational facilities, including spa, fitness center, pool, and leisure areas.
• Deliver and maintain IHG brand standards, ensuring every guest experience is personal, welcoming, and engaging.
• Lead, motivate, and support the Spa & Recreation team to create a positive and high-performing environment.
• Ensure the highest standards of cleanliness, safety, and maintenance across all facilities.
• Handle guest feedback with care and professionalism, turning concerns into opportunities to exceed expectations.
• Assist in colleague scheduling, training, and ongoing development in line with IHG’s people-first culture.
• Drive awareness and utilization of spa treatments, wellness programs, and recreational activities.

• Ensure compliance with all health, safety, and hygiene standards.

What We Need From You:

• Bachelor’s degree in physical education, Sports Science, or a related field, or equivalent internationally recognized certifications in fitness, wellness, or recreation.
• Minimum 2–3 years of progressive experience in a supervisory or junior management role within Spa & Recreation, preferably in a hotel environment
• A guest-centric mindset with a focus on delivering True Hospitality
• Knowledge of spa operations, fitness, and recreational services
• Strong interpersonal and leadership skills with a passion for developing others