Role Purpose

Under the general guidance and supervision of the Spa Manager or designate and within the limits of established InterContinental Hotels Group (IHG) and Spa policies and procedures:-

To ensure the highest standard of Customer Care and Service at all times.

Promote the desired work culture around our Winning Ways; Do the right thing, show we care, aim higher, Celebrate difference and Work better together.

Key Accountabilities

• To ensure the highest standard of customer care and service at all times in line with Spirit Health & Fitness brand values and hallmarks.

• Welcome members and hotel guests on arrival.

• Comply with all company signing in and disclaimer procedures.

• Answer the telephone in a professional and timely manner.

• Handle queries and carry out show rounds.

• Responsible for opening and closing reception.

• Ensuring reception and surrounding area is kept clean and tidy.

• To ensure food and beverages are available as appropriate.

• Ensure towels are in ready supply for members and guests by taking towels to and from laundry as required.

• Ensure the implemented booking procedure for sun bed, aerobics classes, consultation and other systems are carried out effectively.

• To assist in the promotion of the Spa by being involved in promotional activities and telephone enquiries/follow ups.

• Assist in the sales of membership and accessories within the Spa.

Key Skills & Experiences

Education: High School Diploma or equivalent.
Experience: At least one year as a receptionist or customer service representative in a corporate environment.

Technical Skills and Knowledge –

• Good customer service skills and general office experience.
• Basic knowledge of PC software. Ability to type at least 45 wpm.
• Good interpersonal and communication skills required greeting visitors, good phone etiquette.
• General knowledge of Company organizational structures/functions preferred in order to direct calls and visitors.