Quality Assurance Manager
Hotel Indigo
Quality Assurance
Posted on Apr 2, 2026
This role can be remotely based, frequent travel needed (including China, Southeast Asia, and India)
Your day to day
• Provide pre-opening quality support, including product evaluation and readiness assessment to ensure compliance with brand and regulatory requirements
• Conduct supplier quality assessments and factory audits to identify risks and ensure supplier compliance with quality standards
• Manage and resolve quality-related complaints in a timely, effective, and customer-focused manner, including root cause analysis and corrective actions
• Develop, implement, and continuously refine brand quality standards to ensure alignment with overall quality objectives, compliance requirements, and brand positioning
What we need from you
• 8+ years of experience in quality assurance / quality management in Multinational Corporation (MNC)
• Proficient in English
• Strong knowledge of relevant quality standards and certifications for hospitality products
• Solid understanding of regulatory and compliance requirements in global market
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.