What this role delivers to hotels

• Consistent standards across all properties ,eliminating variability between hotels

• Improved guest satisfaction related to rooms, hygiene and readiness

• Optimized housekeeping costs through standardized staffing models, linen control , and vendor management

• Improved audit performance (IHG QA, hygiene , safety , statutory )

• Drive operational excellence through efficiency

Your day to day

At Holiday Inn Express, we’re all about travel that’s simple AND smart. That means we offer more to our guests where it matters most. Clean, comfortable rooms? Check. A consistent and reliable stay experience? Always. We’re focused on getting our guests more than ready. So we’re always ready. Are you?

People

• Lead Housekeeping operations across the portfolio, setting cleanliness and maintenance standards.

• Coach and Develop Executive Housekeepers and team members to HIEX brand standards.

• Conduct regular training sessions on SOPs, hygiene, and safety practices.

• Drive a strong “one team” culture across properties and shifts.

• Manage staffing models, productivity benchmarks, and cross-property resource planning.

Financial

• Build and manage the Housekeeping budget, ensuring alignment with cost per occupied room (CPOR) targets.

• Optimize labor costs, linen usage, and cleaning supplies through effective forecasting and control measures.

• Manage vendor relationships for laundry, cleaning supplies, and outsourced services.

• Track KPIs such as room cleaning cost, linen loss, and productivity ratios.

• Implement cost-saving initiatives without compromising quality.

Guest Experience

• Ensure all guest rooms , back of the house and public areas meet brand cleanliness and presentation standards.

• Maintain high levels of room readiness and minimize turnaround time.

• Monitor guest feedback (Guest Love/Heartbeat, OTA reviews) and address recurring issues.

• Ensure availability of room amenities and adherence to brand standards.

• Drive consistency in delivering a clean, comfortable, and hassle-free stay experience.

Responsible Business

• Ensure compliance with hygiene, safety, and audit standards across all properties.

• Maintain adherence to environmental and sustainability practices (linen reuse programs, waste reduction).

• Ensure proper handling of chemicals and adherence to safety protocols.

• Drive compliance with statutory and regulatory requirements.

What we need from you

• Bachelor’s degree in Hotel Management or related field.

• 10 - 12+ years of Housekeeping experience with multi-property or cluster exposure preferred.

• Strong knowledge of housekeeping operations, inventory control, and quality audits.

• Proven track record in improving cleanliness scores and operational efficiency.

• Strong leadership, training, and stakeholder management skills.

• Ability to travel across properties and work flexible hours.

Accountabilities

• Consistent delivery of housekeeping standards across all properties.

• Improvement in guest satisfaction related to cleanliness and room comfort.

• Compliance with safety, hygiene, and audit requirements.

• Achievement of financial targets including CPOR and cost efficiencies.

How do I deliver this?

Deliver True Hospitality through:

• True Attitude – caring and attention to detail

• True Confidence – operational expertise and leadership

• True Listening – understanding guest expectations

• True Responsiveness – prompt and efficient service
  

What we offer

5-day work week

On-duty meals

Medical insurance & ESIC (as applicable)

Learning & development opportunities

Employee stay and F&B discount across IHG hotels (as applicable)

Global Internal transfer mobility within IHG (optional, subject to eligibility & NOC)