• Greet all guests at all times in a friendly and helpful manner and use guest names at every opportunity.

• Assist guests with check-in and check-out processes efficiently and accurately.

• Assist guests with luggage including storage and retrieval of stored luggage.

• Park and retrieve vehicles for guests using the hotel valet car parking service using safe driving practices.

• Provide information about hotel amenities, services, and local attractions to enhance the guest experience.

• Up-sell products and special promotions as needed.

• Handle guest inquiries and resolve complaints or issues in a professional and timely manner.

• Maintain accurate guest records and update information in the hotel management system.

• Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.

• Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations.

• Process payments, collect and record guest information, and maintain confidentiality of all guest data.

• Ensure the hotel entrance, lobby, front desk area, and common areas are clean, organized, and presentable at all times.

• Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.

• Assist guests with transportation, dining, and entertainment arrangements.

• Maintain a working knowledge of hotel policies, procedures, and safety protocols.

• Complete required daily checklist items with set timeframes.

• Handle cash and credit transactions accurately and efficiently.

What we need from you

• Previous experience in a similar role, preferably in a hotel or hospitality environment.

• Strong numerical and analytical skills, with attention to detail and accuracy in financial transactions.

• Excellent interpersonal and communication skills to interact effectively with guests and colleagues.

• Fluency in English is essential; additional language skills are advantageous.

• Proficient computer skills, including experience with property management systems and accounting software. Opera Cloud experience would be desirable.

• Ability to work independently and make sound decisions, even in high-pressure situations.

• Strong organizational and time management skills to prioritize tasks effectively.

• Flexibility to work a rotating roster including evenings, weekends, and public holidays as required.

• Full driver’s licence for valet car parking (manual licence is a bonus!).

What you can expect from us:

At IHG, we give our people everything they need to succeed; from competitive pay and global hotel discounts to world-class training and career growth opportunities.