岗位职责

· Ensures forwarding and receiving of all information pertaining to the department in order to maintain set standards and achieve guest satisfaction

· 确保接听和转达所有与部门相关的信息，确保既定标准并取得客户的满意。

· Receives, records, and distributes various reports

· 接听、记录并分发各种报告。

· Receives, records, and transmits guest requests accurately

· 准确接听、记录并传达客人的要求。

· Responsible for entering accurate room status into computer daily and investigate discrepancies

· 负责每天将客房情况准确的输入电脑并调查各种异常情况。

· Maintains and update administrative data

· 维护和更新行政数据。

· Maintains key control

· 管理钥匙。

· Monitors lost property

· 监管失物相关事宜。

· Monitors Housekeeping Store Room, carry out monthly inventory.

· 管理客房仓库，执行月度盘点。

· Maintains working area and equipment in a proper state of cleanliness and repair

· 确保工作区域和设备得到良好的清洁和修缮。

· Report guest complaints to Executive Housekeeper or delegate immediately

· 及时向行政管家或其代理人汇报客人的投诉情况。

· Complies with hotel’s health, safety and hygiene policies and adheres to conduct personnel grooming and hygiene standards

· 遵守酒店的健康、安全和卫生政策，并遵守个人仪容和卫生规范。

· Attends meetings and training sessions as required

· 按要求参加会议和培训活动。

· Is multi-skilled as a Room Attendant as well as other areas of Housekeeping

· 成为掌握客房服务员和客房部其它业务领域工作技能的复合型人才。

· Adheres to Housekeeping standards and procedures and enforces same

· 遵守并执行客房部的规范和工作程序。

· Maintains good relations with Housekeeping staff and other interfacing departments, in particular Front Office and Engineering

· 与客房部员工以及其它关联部门，特别是前厅部和工程部保持良好的关系。

.岗位要求
1.中专学历或同等以上文化程度
2.有一年以上客房工作经验
3.熟悉酒店客房专业知识，可合理的为宾客解决问题
4.女性为宜，良好的沟通和协调能力