Responsible for the operational efficiency of all front office areas during shift and the service delivery of those areas. Provide timely and professional check-in/check-out services in accordance with established scripting and standards.
负责管理所有前厅单位的运营效率和服务工作。根据设定的说明和标准提供及时和专业的入住和退房服务。
• Supervise cashiering activities during shift including:
在当班期间监督收银活动，包括：
• Cash handling and banking procedure
现金处理和银行业务程序
• Dealing with irregular payments
处理非法支付情况
• Instructing staff in credit policies and facilities
就信用政策和设备对员工进行指导
• Instructing staff in cash security procedures
就现金安全程序对员工进行指导
• Carry out debtor control
实施应收帐款控制
• Prepare reports
准备财务报告
• Supervise the cashiering system
对收银系统实施监管
Supervise front office operations during assigned shift including:
在当班期间监督前厅部运营情况，包括：
• Maintenance of guest information
维护客户信息
• Maintenance of information about local events
维护当地活动的信息
• Compile occupancy statistics
统计入住情况
• Supervise group bookings
监督团组预订情况
• Assisting with serious complaints
协助解决严重投诉问题

Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent. 2 years experience in front office / guest services or related discipline including supervisory experience, or an equivalent combination of education and experience.
具有酒店行政管理，酒店管理或相关的大专学历或专业证书。拥有2年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。