前台主管/领班
Hotel Indigo
Posted on Oct 12, 2025
1. 负责前台区域的日常接待工作，确保前台服务流程顺畅，提升客户满意度。
2. 监督并指导前台员工的工作表现，包括接待客户、解答咨询、处理投诉等，确保服务质量符合标准。
3. 收集并分析客户反馈，为前台服务的持续改进提供数据支持。
4. 协调前台与其他部门之间的沟通与合作，确保客户需求得到及时响应和解决。
5. 其他部门负责人分配的工作内容。
【岗位要求】
1、大专及以上学历，有同岗位工作经验1年以上。
2、熟悉前台的各项业务。
3、精通前台的各项接待程序，沟通能力较强，解决工作中的各种疑难，处理各种投诉。
4、要求有国际品牌酒店工作经验。
As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.